Disruptions in the supply chain have caused many retailers to diversify and turn to more local suppliers. By favoring regional providers, retailers can minimise the risks that often accompany fragile international supply chains. Close collaboration with suppliers furthermore enables retailers to create new and innovative products that address changes in demand and cost structures.

Careful planning for business continuity, the resilience of the digital ecosystem, the flexibility of their supply chain and stable relationships with their suppliers provided by visibility over business processes can equip retailers with the agility to not just react to events but also proactively steer their organisation towards flexible and efficient operations.